Downtime

The term Downtime describes the time during which a digital service or software is not available to users due to problems or malfunctions. The opposite term is Uptime. Early detection software (downtime alerts) can help to identify and inform about downtimes. SLAs (service level agreements) are used to regulate service availability on the part of service providers for troubleshooting. At Soulclick, we also determine your accounts availability and response time, depending upon the chosen SLA package.