Service-Level-Agreement (SLA)

A Service-Level Agreement (SLA) is a formal contract between the customer and the software provider. It outlines operations, support, availability, and other critical aspects of daily business interactions. For business-critical applications, SLAs mitigate risks by specifying resolution times and software uptime. Soulclick's SLAs guarantee the seamless and secure operation of your account and are an essential component of our SaaS delivery model.