Uptime

Uptime refers to the amount of time a digital service is available and fully functional for users – as opposed to downtime. High uptime is especially important for nonprofits that rely heavily on online fundraising as part of their income mix.

In general, the higher the uptime, the more reliable the digital infrastructure. Uptime levels of 99.9% or 99.99% mean that a service is unavailable for only a few hours or minutes per year. These levels are often guaranteed through a Service Level Agreement (SLA), which also defines response and resolution times.

At Soulclick, we also define uptime and support availability in our SLAs to ensure maximum operational stability for our fundraising platforms.