Ressources Services

Top Services for Fundraising Heroes

From software implementation to integrations and automating your donor journeys – Our team loves to help you!

Top Services for Fundraising Heroes

Soulclick Services

How We Support You

Our SaaS platform takes care of many things for you – Our SLAs include licenses, hosting, updates, backups and much more.

  • Support via phone, email or ticketing
  • Qualified service team in Switzerland
  • Direct booking of services in the manager
  • 24/7 availability upon request

Service Level Agreements

Everything You Need to Keep Things Running Smoothly

Basic

CHF 225.– / month

Entry-level package for small and mid-sized charities with basic services.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 24h (Mo-Fr: 9 a.m. - 17 p.m.)
  • Resolution time 48h (as above)
  • Guaranteed availability 99.5%

Optional Services

  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)

Included Extras

  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring

Medium

CHF 440.– / month

Service package with personal support for medium-sized charities.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 8h (Mo-Fr: 9 a.m. - 17 p.m.)
  • Resolution time 24h (as above)
  • Guaranteed availability 99.7%

Optional Services

  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)

Included Extras

  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
  • 60 min. support / mt.

Pro

CHF 720.– / month

Full-Service package with enhanced support for large donation volumes.

  • Hosting
  • Upgrades & updates
  • Support via phone, email or ticketing
  • Response time 4h (Mo-Fr: 9 a.m. - 17 p.m.)
  • Resolution time 8h (as above)
  • Guaranteed availability 99.9%

Optional Services

  • Analytics support (+CHF 54.- / mt.)
  • Automation support (+CHF 54.- / mt.)

Included Extras

  • High-priority support
  • Downtime alert
  • Payment gateway support
  • Passive monitoring
  • 90 min. support / mt.
  • Extended support of integrations

Individual Service Packages

You've got additional wishes in terms of support, counselling or trainings which aren't included in our standard SLAs? Please contact us for a tailor-made offer!

Book a call

Optional Services

Marketing Automation

Soulclick's Automation Pro module allows you to customize all pre-built automations and to build new donor journeys from scratch.

  • Consulting, concept & realization
  • Custom donor journey automations
  • Individual email templates
  • Newsletter sendouts

Optional Services

Advanced Analytics

You'd like to receive more advanced, individual tracking parameters and dashboards? We offer optional consulting and analytics services upon request.

  • Tailor-made dashboards
  • Google stack setup (GTM, Search Console, Ads, etc.)
  • Custom connectors & integrations
  • Performance marketing campaigns

Optional Services

Websites

Build and operate your complete digital presences on Soulclick's content management system – Merging website and donation portal seamlessly.

  • Individual UX/UI design
  • Large plugin library for charities
  • Improved overall digital experience
  • Great usability for your team

Support with Empathy and Expertise

You've got questions about analytics, marketing automation, or digital campaigns? We're happy to help. Ready to launch your fundraising to new heights?

Contact us

FAQ

Questions?

You are sure to find an answer in our frequently asked questions.

FAQ